Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Window
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by proof of purchase or order number
Non-Returnable Items
The following items cannot be returned:
- Screen protectors and single-use products that have been opened
- Sale items and gift cards
If you have questions about whether your specific item is eligible, please contact us before initiating a return.
How to Start a Return
To initiate a return, contact us at elyounanitoufik@gmail.com with your order number and reason for return.
Do not send items back without first receiving confirmation from our team. Unrequested returns cannot be accepted.
Once your return request has been reviewed and approved by our team, we will provide you with return instructions.
Return Address
The return address will be provided by our team after your return request has been approved.
Damaged and Defective Items
If you received a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
Exchanges
The fastest way to exchange an item is to return your original order and place a new order separately once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.
If you have not received your refund after the expected processing time, please contact us at elyounanitoufik@gmail.com.
European Union — 14 Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, subject to applicable consumer protection laws and any applicable exceptions.
Contact Us
For any return or refund questions, please contact us at:
Email: elyounanitoufik@gmail.com
Response time: Within 24 hours